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_____ refers to acquiring capabilities toward distribution, or even customers.
In a business plan, research about the businesss customers is included in the
A marketing considers the needs of customers when developing a marketing mix.
A specific group of customers whose needs a company will focus on satisfying.
Which term refers to an avenue through which a business can reach its potential customers?
Focus groups elicit information from the customers through a question-and-answer format.
The ______ market environment includes customers, the company, and competitors.
Which form of market environment includes customers, the company, and competitors?
A set of businesses or group of individual customers with distinct characteristics
What is it called when retailers make different purchasing options available to customers?
Is an organizational approach involving all employees to satisfy customers by continually improving goods and services?
Is the degree to which both businesses and customers believe that the pricing is reasonable
Why is it important to deliver consistently high quality service to customers quizlet?
Which task is the customers responsibility under the AWS shared responsibility model?
True or false: Google manages every aspect of Google Cloud Platform customers security
Is a process by which customer information is centralized and shared in order to enhance the relationship between customers and an organization?
Sales to customers using bank credit cards, such as visa or mastercard, are recorded as:
Queue discipline refers to the willingness of customers to wait in line for service.
What is the process of managing the flow of goods from the source of supply to customers through efficient movement of logistics?
The higher the inventory velocity the more satisfied the companys customers will be
Customers and clients will have __________ in the outcome of the disaster recovery.
What are the three most important factors that influence Customers buying behaviour
The marketing efforts that inform and persuade customers about a product or a service
What levels increase during puberty causing adolescents to become angry or upset quicker?
When customers go shopping to accomplish a specific task they are seeking to satisfy
When a producer was reviewing a potential customers coverage written by another company the producer made several remarks that were?
The total combined customer lifetime values of all the companys current and potential customers
Gathering and using information about customers to improve business decision making involves
Can be a microenvironment that can affect the company ability to serve its customers?
What is the focus of a firm that develops a relational orientation with his customers?
What approach deals with an organization changing its interaction with the environment because of the preferences of its customers?
Businesses use to help promote products and services and reach out to potential customers .
It is the collection of activities that transform inputs into outputs that customers value.
In order to ensure customer satisfaction, salespeople should manage a customers expectations
Is a pricing method based on the customers demand and the perceived value of the product?
The percentage of a customers purchases made from a particular retailer is referred to as
Who enforces pci compliance for merchants who accept credit card payments from customers?
What effect does bringing together the skills and knowledge of members from different parts of the organization have on a firms responsiveness to customers?
Under Which strategy would you offer products or services to a wide range of customers at the lowest price available on the market quizlet?
Which of the following growth strategies employs the existing marketing mix and focuses the firms efforts on existing customers?
The customers customer is upstream in the supply chain. group of answer choices true false
Building goodwill is important to converting new customers to committed lifetime customers.
Which of the following is used by salespeople to identify previous customers who have not placed an order recently?
What is the term for a plan in which a salesperson identifies his or her business and customers what the customers want and what is important to them?
What is a possible outcome for a company when they practice social responsibility to customers?
What is most likely outcome for a company when it practices social responsibility to customers?
What refers to a specific methods of media used by companies to deliver advertising messages to target customers?
What refers to a specific method of media used by companies to deliver advertising messages to target customers?
A differentiation strategy is based on creating a product that customers perceive as being: quizlet
What is the term used to describe the set of activities through which a product or service is created and delivered to customers?
Which pricing technique is used by companies offering small incentives or discounts that would greatly encourage the customers to buy the product?
What is a promotion strategy that uses digital elements to communicate and interact with customers?
Refers to the portion of the customers purchase that a company gets in its product categories
Which refers to the set of benefits or values it promises to deliver to customers to satisfy their needs?
The portion of the customers purchasing that a company gets in its product categories is known as
What is the cloud computing model where customers manage their virtual servers and the software thats installed on them?
When a cross town competitor closed suddenly, the number of customers at Janies Gun Gallery
Which of the following is the major factor in determining whether customers will even try a new selfservice option?
Whose responsibility is IT to ensure that customers and organizational sensitive information is not distributed to anyone IT should not be?
How frequently is a firm required to notify customers regarding how to access brokercheck®?
Which step in the selling process involves generating a list of potential customers and assess their potential?
Which of the following is called a group of potential customers to whom a company wants to sell its products and services?
Which amongst the given terms refers to a performance appraisal based on surveys from peers supervisors subordinates and customers?
Which of the following tactics is best to effectively handle dissatisfied or angry customers
Which of the determinants of service quality involves having the customers best interests at heart part 2?
Which of the following guidelines should customer service professionals follow to meet the expectations of customers quizlet?
Which term refers to understanding that each employee is unique thus fostering acceptance and respect extending to customers and vendors?
The amount charged to customers for a product multiplied by the number of units sold is _______.
Is the activity for creating communicating delivering and exchanging offerings that have value for customers clients partners and society at large?
Which of the following could just candles do to best recapture their previous customers and gain new customers?
In which cloud computing category do customers rent hardware including servers storage and networking?
When customers open margin accounts when must they be provided with a risk disclosure document quizlet?
How often are member firms required to disclose their current financial situation to customers?
Which of the following dimensions of a firms relationships with customers is concerned with its access and connection to customers?
Are activities or tasks the firm completes in order to produce products and then sell distribute and service those products in ways that create value for customers?
What should a technician do before beginning any troubleshooting steps on a customers computer
What role did saloons play in urban life and what types of customers usually frequented these destinations?
Which type of Internet advertising format has the appeal of communicating directly with prospective customers?
How can it be described to satisfy all the customers demands via product which is determined as per the customers need?
The more familiar customers are with a brand, the harder their decision-making process will be.
Which of the following sections of a business plan contains information about the specific people or companies that are your potential customers?
What do you call the organization that help other organizations sell their goods or services to customers?
What is a pricing strategy that establishes a low price in hopes of attracting a great number of customers and discouraging competitors?
When a businesss new product or new chain is stealing customers and sales from the older existing ones it is known as?
Who are the distribution channel firms that help a company find customers or make sales to them?
Which of the following transactions refers to the sale of goods or services produced by a company based in one country to customers that reside in a different country?
Which term refers to all the activities involved in making products goods and services for customers *?
Refers to some aspect of a product or company that makes it more appealing to target customers.
Which component of a business plan presents all the processes involved in producing and delivering products and services to customers?
What helps an organization segment their customers into categories such as best and worst customers?
Which functions allow customers to click on a button and talk with a representative via the Internet?
How are delivery drivers able to meet the delivery timelines selected by customers when purchasing products quizlet?
What is a technologically advanced method that allows businesses to produce products that are specialized for a very few customers?
What role did salons play in urban life and what types of customers usually frequented these destinations?
Which gesture by customers MOST likely indicates that they are agreeable to the selling price
What should you do as the sales associate before displaying this item for customers to examine?
What term refers to the amount of a product or service that companies are willing or able to offer to customers who have a demand for the product?
Which of the following items has to do with the overall goal of meeting your customer’s needs?
From a customers point of view, for an organizations capability to be a core competence it must be
Which of the following describes organizational performance that results in a high quality product that customers do not want?
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